Terms and Conditions

These terms govern your use of www.themeatstory.com and any order you place through it. By placing an order you confirm that you have read them together with our Privacy Policy, Refund and Cancellation Policy, Delivery information, and Grievance Redressal page. They form a contract in electronic form, which is valid under the Information Technology Act, 2000.

Nothing in these terms takes away any right you have under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020 or any other law, and if a term conflicts with such a right, the law prevails.

We sell our own products directly. We are not a marketplace.

You must be at least 18 years old and capable of entering into a binding contract under the Indian Contract Act, 1872 to place an order. If you are under 18, a parent or guardian must place the order.

Our products are fresh meat, organs and related items sold for the nutrition of dogs and cats. Each product page shows its name, price and standard pack size.

Product information and descriptions are provided to help you choose. They are not veterinary advice. Please consult a veterinarian before changing your pet's diet, especially if your pet has a medical condition or allergy.

Products are perishable. After delivery you are responsible for storing them correctly, which means putting them in a deep freezer as soon as you receive them.

All prices are in Indian Rupees (INR) and include applicable taxes unless stated. Delivery and any custom-packing charge are shown before you pay and are included in the total you are asked to pay. We do not add charges after you confirm your order.

Prices are for the standard pack size shown. If you choose a different quantity, the price is calculated in proportion, and a custom-packing charge may apply, which you will see before you pay. Offers and discounts, such as the organ-meat discount, apply as described when you order.

We accept payment by credit and debit cards, UPI, wallets and net banking through secure payment gateways. We do not store your card or bank details.

If a price or product description is clearly wrong because of an error on our side, we may cancel the order, and we will refund you in full.

What you see on the website is an invitation to order, not an offer to sell. When you place an order, you make an offer to buy. A contract is made when we confirm your order by email, SMS or WhatsApp. For prepaid orders we confirm only after payment succeeds.

We may decline or cancel an order if payment fails, the product is unavailable, we cannot deliver to your address, or we suspect fraud. If we cancel after you have paid, we refund you in full. If a product you ordered is unavailable, we will offer an equivalent alternative or a refund for that item, as you prefer.

We currently deliver in Bengaluru, Karnataka. Delivery areas, fees and scheduling are on our Delivery page. Please give a complete and correct address and make sure someone can receive the order, because it is perishable.

Risk in the goods passes to you when they are delivered to your address. Please check the order when you receive it and tell us at once if anything is wrong, as set out in our Refund and Cancellation Policy.

Because our products are perishable and sourced for the delivery day, cancellations, replacements and refunds work as set out in our Refund and Cancellation Policy, which forms part of these terms.

You agree not to use the website for anything unlawful or fraudulent, to interfere with its operation or security, to provide false information, or to impersonate someone else. The text, images, logos and other content on the website belong to us or our licensors and are protected by Indian copyright and trade mark law. You may not copy or reuse them for commercial purposes without our written permission.

We handle your personal data as described in our Privacy Policy, in line with the Digital Personal Data Protection Act, 2023.

We will provide products that are safe, of merchantable quality and as described. We are responsible to you as the law provides, including under the product liability provisions of the Consumer Protection Act, 2019, and nothing in these terms limits or excludes that responsibility.

Subject to that, and to the extent the law allows, we are not responsible for loss that was not a foreseeable result of our breach, for harm that results from storing or handling the product incorrectly after delivery, or for delay or failure caused by events beyond our reasonable control, such as floods, strikes, road closures, government orders or disease outbreaks. In such cases we will tell you and offer a new delivery date or a refund.

These terms are governed by the laws of India. Please first contact our Grievance Officer so we can try to resolve your complaint. If it is not resolved, you may approach the National Consumer Helpline (consumerhelpline.gov.in) or file a complaint with the Consumer Disputes Redressal Commission, including online through e-Daakhil (edaakhil.nic.in).

As a consumer you may bring a claim where you live or work, as the Consumer Protection Act, 2019 allows. For any other dispute, the courts at Bengaluru, Karnataka have jurisdiction.

If any part of these terms is found to be unenforceable, the rest continues to apply. If we do not enforce a term at some point, that is not a waiver of it. We may update these terms. A change applies to orders placed after it is posted here, and we will not change the terms of an order you have already placed. This version was last updated on 10 October 2026.

• Email: info@themeatstory.com
• Phone: +91 99162 62620
• Instagram: @themeat.story
• Address: No 11 Abrahams cottage, Chelekare, Hennur, Bengaluru 560043