Frequently asked questions
Answers about ordering, delivery, payments and pet meal plans.
What areas does The Meat Story deliver to?
We currently deliver across Bengaluru, Karnataka. Enter your address at checkout to confirm you’re in a serviceable area.
Is the meat fresh or frozen?
We run a zero-storage policy: most orders are procured and cut specifically for your delivery rather than held in cold storage. That’s also why we don’t offer same-day delivery. Place your order in advance for a delivery date, and procurement happens on that day.
What’s the delivery fee?
Delivery is Rs. 100 for your first order. After that, a fixed per-customer delivery fee applies, generally between Rs. 80 and Rs. 200 depending on where you are in Bengaluru.
How are orders delivered?
Orders go out through our cold-chain delivery partners. Delivery slots depend on your area and current availability. See the Delivery page for details.
What payment methods do you accept?
Credit and debit cards, UPI, wallets and net banking, all through a secure encrypted payment gateway. We never store your card or banking details on our servers.
What if something is wrong with my order?
If your order arrives damaged, spoiled or incorrect, contact us with photo or video proof within 5 hours of delivery and we’ll arrange a replacement, usually the same day or the next day.
Can I cancel an order?
Yes, if you cancel before the start of the day your order is scheduled for delivery. Once an order is packed or dispatched it can’t be cancelled or refunded, since procurement is done specifically for that order.
How long do refunds take?
We start the refund within 3 to 5 working days of approving it, and it goes back to the payment method you used. How soon it shows in your account depends on your bank or payment provider. Our Refund and Cancellation Policy has the full details.
What if an item I ordered is out of stock?
We’ll offer an equivalent alternative or process a refund for the unavailable item, whichever you prefer.
Can I build a customized meal plan for my pet?
Yes. Our Build Your Meal Plan tool lets you choose proteins, organs and treats, plan meals day by day, multiply that into a week, and schedule delivery on the day of your choice.
How is my personal data used, and how do I use my rights?
We use your data only to run your order and account, and for marketing only if you separately agree. You can ask to see, correct or erase your data, withdraw consent, or complain, by writing to our Grievance Officer. See our Privacy Policy and the Grievance Redressal and Your Data Rights page.
Is there a minimum age to order?
Yes. You must be at least 18 years old to place an order with us.
Still have a question? Contact us.